SHOPPING FAQ

The item I want is sold out. Will it restock?

Our high-demand pieces can sell out quickly! However, we do frequent restocks. Please email our Customer Care team with the item name and your preferred size. We will do our best to notify you the moment it’s back in stock.

The size on the garment tag is different from what I ordered. Why?

To make shopping easier, we convert all local tags into International Standard Sizing on our website. If the tag looks different, don't worry—the fit should correspond to the size you selected. We recommend trying the item on first; if it doesn't fit perfectly, you can easily initiate a return per our [Return Policy].

Why does the color look slightly different from the photos?

We strive for 100% color accuracy, but slight variations can occur due to studio lighting or your monitor settings. If you aren't completely satisfied with the color, please contact us. We may offer a promotion code for your next purchase as a thank you for your understanding.

Do you have any physical store locations?

To keep our prices competitive and our drops frequent, we operate exclusively online.

Where are your clothes sourced?

We partner with top-tier manufacturers known for high-quality fabrics and cutting-edge design. This allows us to guarantee premium quality while maintaining our unique streetwear aesthetic.

How do I use a discount code?

Simply enter your code in the "Discount Code" field during the Checkout phase and click "Apply."

I’m unsure about my size. Where can I find help?

Check our [Size Guide] for general measurements. For specific questions regarding the fit or "drop" of a particular item, feel free to email our Customer Service Department.

Why was my order canceled?

In rare cases, an item may become unavailable due to an inventory discrepancy. If this happens, we will notify you within 24–48 hours. Any unavailable items will be refunded immediately, and the rest of your order will be shipped as planned.

Can I change or cancel my order?

We process orders fast! If you need to make changes, please contact us immediately. Once an order has been processed or handed over to the post office, we are unable to make further modifications.

Where can I find more product details?

Every product page includes detailed descriptions, fabric composition, care instructions, and high-resolution imagery. If you need more info, just ask!

PAYMENT FAQ

Which payment methods do you accept?

We accept all major Credit and Debit cards (Visa, MasterCard, etc.) via our secure payment gateway. Your security is our top priority.

What currencies can I shop in?

We support a wide range of global currencies, including: USD, EUR, GBP, CAD, AUD, NOK, CHF, SEK, PLN, DKK, JPY, and HKD.

Is it safe to use my credit card on your site?

Absolutely. We use Industry-Standard SSL (Secure Socket Layer) encryption to protect your data. Your credit card details are never stored on our servers and are passed securely to our payment processor.

Why might my credit card be declined?

Common reasons include:

• The card has expired.

• The credit limit has been reached.

• Incorrect information (billing address, CVV, etc.) was entered.

• Pro Tip: Ensure your browser is up to date or try clearing your cookies/cache if you experience technical glitches.

Was I charged twice?

You are only charged once your order ships. If you see two entries immediately after ordering, one is likely a temporary authorization hold used by banks to verify funds. This usually disappears within 48–72 hours. Contact your bank if you need to expedite the release of these funds.