Shipping Policy

  • SHIPPING & DELIVERY GUIDE

    Total Delivery Time = Processing Time + Shipping Time

    • Processing Time: 5–7 Business Days

      (This includes quality checks, packing, and sorting at our warehouse.)

    • Shipping Time: 10–15 Business Days (Standard Shipping)

    Please note: Delivery dates are estimates. Actual timing depends on your destination address and how quickly our team can prepare your items.

    SHIPPING FEES

    Shipping costs are calculated based on your package weight and destination at checkout.

    • FREE Standard Shipping: Available on all orders over $79.

    • Exclusions: Free shipping does not apply to items with the CLEARANCE tag, free gifts, underwear, panties, bags, or accessories.

    SHIPPING TIMES BY REGION

    Transit times vary depending on your location. Please refer to the table below for standard shipping estimates:

    Region / Country Estimated Shipping Time
    UK, New Zealand 5 – 12 Days
    Europe (Central) 7 – 15 Days
    France, Germany, Belgium, Netherlands, etc.
    Asia 7 – 15 Days
    Japan, Korea, Singapore, Thailand, etc.
    Africa 7 – 15 Days
    North America (USA) 12 – 15 Days
    North America (Canada, Mexico) 15 – 25 Days
    Oceania (Australia) 15 – 20 Days
    Europe (South/East) 15 – 20 Days
    Spain, Italy, Portugal, Sweden, Russia, etc.
    South America 12 – 20 Days
    Colombia, Chile, Peru, Argentina, etc.

    SHIPPING FAQ

    Q: Will my order be delayed?

    A: While we strive for on-time delivery, slight delays may occur due to ever-changing local logistics guidelines. Please monitor your tracking number for the latest updates. If a delivery fails, our team will contact you personally to arrange either a full refund or a free re-shipment.

    Q: My question hasn’t been answered. Who can I contact?

    A: We are here to support you! If you have any further questions, please reach out to us at service@Mixlocoo.com. Our team will get back to you within 24–48 hours.